Refund Policy

1. Our Core Principle

Welcome to Wisszard! Our mission is to provide a unique platform where users can connect with individuals and businesses to fulfill their wishes. It is important for our users to understand that Wisszard provides a service of connection and facilitation. We charge a Platform fee for access to the features and community on our platform, which allows you to create wishlists, find potential fulfillers, and negotiate terms.

Our platform's primary role ends when users mutually agree to exchange contact information to conduct an offline transaction. We are not a party to any offline agreements, negotiations, or transactions between our users.

Therefore, this refund policy applies exclusively to Platform fees paid for access to the Wisszard platform. It does not, under any circumstances, cover any products, services, or funds exchanged between users.

2. Platform Fees are Non-Refundable

Once a Platform fee is paid, it is generally non-refundable.

When you subscribe, you gain immediate access to our platform and its features, including the ability to create and manage wishlists, view and respond to opportunities, and utilize our communication tools. The fee you pay is for this access and usage, regardless of whether you successfully find a match or enter into an offline transaction.

3. Cancelling Your Platform

You are free to cancel your Platform at any time. To do so, please navigate to the 'Account Settings' section of your profile and follow the cancellation instructions.

  • Effect of Cancellation: When you cancel, your account will remain active until the end of your current paid billing cycle. You will not be charged for the next cycle.
  • No Prorated Refunds: We do not offer prorated refunds or credits for any partial Platform periods or unused time.

4. Exceptions to Our No-Refund Policy

We believe in being fair. While our policy is firm, we will consider providing a refund in the following limited circumstances, at our sole discretion:

  • Billing Errors: If you have been charged incorrectly due to a technical error on our part (e.g., a duplicate charge for the same billing period), please contact our support team within 14 days of the charge. We will investigate the issue and issue a full refund for the erroneous amount if our systems confirm the error.
  • Significant Platform Unavailability: If our platform is completely inaccessible or unusable for a continuous period of more than 72 hours due to a fault of our own (not including scheduled maintenance), you may be eligible for a partial or full refund for that month's Platform. You must contact support to report such an issue.

Please note: Dissatisfaction with the outcome of an offline negotiation, a failed transaction with another user, or a lack of responses to your wishlist are not grounds for a refund of your Platform fee. Wisszard does not guarantee that your wishes will be fulfilled, only that it will provide the platform for you to connect with those who might.

5. How to Request a Refund (for Exceptional Cases)

If your situation falls under one of the exceptions listed in Section 4, please contact our support team via email at wingstowishes@wisszard.com with the following information:

  • Subject Line: "Refund Request - [Your Username]"
  • Your full name and the email address associated with your account.
  • The date and amount of the charge in question.
  • A detailed explanation of the reason for your request (e.g., "Duplicate Charge," "Platform Outage").
  • Any relevant screenshots or documentation to support your claim.

Our team will review your request and respond within 7-10 business days.

6. Disputes Between Users

Wisszard is not responsible for and will not mediate any disputes, disagreements, or issues arising from offline interactions or transactions between users. We strongly encourage all users to perform their due diligence and exercise caution and good judgment when deciding to transact with others offline.

7. Changes to This Policy

Wisszard reserves the right to modify this Refund Policy at any time. We will notify users of any significant changes by posting the new policy on our website and/or by sending an email to the address associated with your account. Your continued use of the platform after such changes constitutes your acceptance of the new policy.